Coastal Connex (“we”, “our”, or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Pick-up and drop-off locations

• Booking details (dates, times, destinations)

• Accessibility requirements (such as wheelchair access)

• Any other information you voluntarily provide when contacting or booking with us

We only collect information that is necessary to provide our transport services.

2. How We Collect Information

Personal information may be collected when you:

• Submit a booking or enquiry through our website

• Contact us by phone, email, or message

• Request a quote or service

• Use our transport services

3. How We Use Your Information

We use your personal information to:

• Process and manage bookings

• Provide transport services

• Communicate with you regarding your booking or enquiry

• Meet legal and regulatory requirements

• Improve our services and customer experience

We do not use your information for unrelated marketing purposes without your consent.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties.

Your information may be disclosed only when:

• Required by law

• Necessary to provide the requested service

• Required for insurance, regulatory, or safety purposes

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in secure physical records and is only accessible to authorised personnel.

6. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

Requests can be made by contacting us using the details below.

7. Retention of Information

We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.

8. Cookies and Website Analytics

Our website may use basic analytics tools to monitor website traffic and improve user experience. These tools do not personally identify individual users.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Coastal Connex
📞 0421 627 710
✉️ Coastalconnex1@gmail.com