Terms & Conditions

Effective Date: [Insert date]

These Terms & Conditions apply to all bookings and services provided by Coastal Connex (“we”, “us”, “our”). By booking or using our services, you agree to these Terms & Conditions.

1. Services

Coastal Connex provides passenger transport services including, but not limited to:

• Airport and cruise transfers

• Private transfers

• Group and event transport

• Coastal and winery tours

• Wheelchair-accessible transport

• NDIS and medical-related transport

All services are provided subject to vehicle availability and confirmation.

2. Bookings & Confirmation

• All bookings are subject to availability and confirmation by Coastal Connex.

• Booking requests may be made via phone, email, or online enquiry forms.

• A booking is not confirmed until acknowledged by us.

• Accurate pick-up, drop-off, date, time, and passenger details must be provided at the time of booking.

3. Pricing & Payments

• Prices are quoted based on distance, time, service type, and specific requirements.

• All prices will be confirmed prior to service.

• Payment methods and timing will be advised at booking.

• Additional charges may apply for extended waiting times, additional stops, or changes to the original booking.

4. Cancellations & Changes

• Cancellations or changes should be made as early as possible.

• Late cancellations or no-shows may incur a cancellation fee.

• Coastal Connex reserves the right to cancel or reschedule a booking due to unforeseen circumstances, including vehicle issues, weather conditions, or safety concerns.

5. Waiting Time

• A reasonable waiting period is included in airport and standard pick-ups.

• Additional waiting time may incur extra charges.

• Passengers are responsible for being ready at the agreed pick-up time.

6. Passenger Responsibilities

Passengers must:

• Wear seatbelts at all times where fitted

• Follow driver instructions for safety

• Treat the driver and vehicle with respect

• Not consume alcohol or illegal substances in the vehicle

• Not smoke or vape in the vehicle

Passengers may be held responsible for any damage caused to the vehicle.

7. Wheelchair Accessible Transport

• Wheelchair-accessible bookings must be advised at the time of booking.

• Wheelchairs must be suitable for vehicle restraints.

• Coastal Connex is not responsible for mechanical faults of personal mobility equipment.

• Drivers will ensure wheelchairs are secured correctly prior to travel.

8. Safety & Conduct

• Coastal Connex reserves the right to refuse service or terminate a trip if passenger behaviour is unsafe, abusive, or illegal.

• Safety of passengers, drivers, and the public is our highest priority.

9. Delays & Liability

• While every effort is made to provide timely service, Coastal Connex is not responsible for delays caused by traffic, accidents, weather, road closures, or other circumstances beyond our control.

• We are not liable for missed flights, appointments, or connections due to such delays.

10. Personal Property

• Passengers are responsible for their personal belongings.

• Coastal Connex is not liable for lost or damaged items left in the vehicle, although reasonable efforts will be made to assist with recovery.

11. Privacy

• Personal information is handled in accordance with our Privacy Policy and the Australian Privacy Act.

12. Changes to Terms

• Coastal Connex reserves the right to update these Terms & Conditions at any time.

• Updated terms will be published on our website.

13. Contact Information

For bookings, enquiries, or questions regarding these Terms & Conditions, please contact:

Coastal Connex
📞 0421 627 710
✉️ Coastalconnex1@gmail.com